FAQ
Returns and exchanges
Refund time
Please consult our EXCHANGE AND RETURNS POLICY to check the refund timeframes and their conditions.
Generally, if the User has made the payment by credit/debit card, HARRYS will refund the amount paid within a maximum period of fourteen (14) calendar days from the date the consumer and user decided to terminate the contract.
Defective product
Users may return, free of charge, any product that is defective or does not conform to the description provided within a period of three (3) years from the date they received the product. Given the nature of the products purchased, the User will have a period of two (2) months from the date they became aware of the product's lack of conformity to report it to HARRYS.
Shipping
I have not received my order.
You can view the status of your order in your account. If you are not registered on Harrys1982.com, please check your email to see if we have sent you a message regarding your order. If you have not received your order by the end of the delivery period, please contact customer service by email at info@harry´s1982.com with your first and last name, order number, and the date the order was placed, and we will respond as soon as possible.
I can't access my account, what can you do?
If you can't access your account and can't recover your password, don't worry!! Send us an email at info@harrys1982.com with your name and the email you used to log in, and we'll reactivate it for you.
Order status
When you make a purchase, Harry´s 1982 will send you a confirmation email with all your order details.
Once your order has left our warehouse, the courier company will send you an email to notify you and provide your tracking number.
How to use a promo code?
If you have a Harry's 1982 promotional code, log in to our website and you can use it before finalizing your order in the "Order Summary". Enter the promotional code and click on "Apply discount code". If the discount code is valid, you will see the discount applied in the order summary. Harry's 1982 promotions (discount codes) are limited to one per person and per online order. Promotional codes cannot be combined. In the event of a return or exchange, the value of the coupon will not be refunded. The coupon cannot be exchanged for cash.
Shipping countries
Outside of Spain, we deliver to Germany, Austria, Belgium, France, Italy, Luxembourg, the Netherlands, Portugal, and the United Kingdom.
Would you like to purchase from another country? Write to us at info@harrys1982.com
Payment methods
How can I request an invoice?
You can request it by sending an email with all your details to info@harrys1982.com
Accepted payment methods
Debit or credit cards issued by Spanish financial institutions supported by the secure payment platform provided by Redsys: Visa, MasterCard, Maestro and Paypal
General inquiries
Where is the physical store?
We currently have the following points of sale:
Mérida:
C/ Félix Valverde Lillo 12
Monday to Saturday: 11:00 AM - 2:00 PM and 5:30 PM - 8:30 PM
Tel: +34 924 313 513
You can also find us in the stores section.
Online customer service
Ask our team any questions you have about your online purchase and we will get back to you as soon as possible by sending an email to info@harrys1982.com
Customer service hours are Monday to Friday from 11 a.m. to 2 p.m.
If you prefer, you can also call us at 608 346 456
Edit data
You can change your password, address, and phone number at any time. To do so, access the My account section on the Harry's 1982 website.
Website registration
You can register in the user menu. Just fill out the contact form.
As a registered user, you will be able to shop conveniently without having to enter your details every time. In your user profile, you can check the status of your orders and review your purchase history at any time.
In addition, we will keep you promptly informed about our new products and exclusive promotions for registered users.
Product replenishment
The products shown on our website are those available for sale. Likewise, if you would like to know when we restock a specific model, you just need to select the notify me when available section.
What's my size?
Since every garment is different, within each product you have a size guide and our recommendation for choosing your size.
Our fits generally look great, so we usually recommend your usual size.