Refund policy
RETURNS POLICY
RETURN OF PRODUCT DUE TO MANUFACTURING DEFECT
Users may return, free of charge, any product that is defective or does not conform to the description provided, within a period of three (3) years from the date on which they received the product. Taking into account the nature of the products purchased, the User will have a period of two (2) months from the moment they became aware of the product's lack of conformity to report it by sending an email to info@harrys1982.com, with the subject line: "Defect + (Order No.)", indicating in said email the defective product or products, attaching photographs and other evidence demonstrating the defects or lack of conformity of the products, as well as a detailed description of the defects observed, the purchase order, and any other additional documentation that allows the purchase made by the User to be identified.
Upon receipt of the communication from the User, an incident review period of an estimated 48/72 hours will be opened to determine whether or not the return of the product is appropriate, based objectively on the nature of the product and the alleged lack of conformity or defect. If the return is approved, HARRYS will inform the User of how to send the defective product to its warehouse.
HARRYS will not accept products that are returned without the User having followed the process detailed above.
Products subject to return must be unused or, in the event that the defect was noticed after normal everyday use, in the best possible condition, and must be returned together with all original labels, packaging, and — where applicable — documentation and accessory items that came with it. If the User fails to do so, HARRYS will assess each case individually.
Given the characteristics of the products sold by HARRYS, repair will generally not be possible as it would be disproportionate. In the event that, due to the characteristics of the specific product and the defect, repair is possible, the User will be expressly informed of this circumstance and given the option to choose between replacement or repair.
In line with the above, the User may replace the defective product with another of identical characteristics, at no cost to the User. If it is not possible to replace the defective product with one of identical characteristics, the User will be offered the option to choose a similar new model.
Delivery of the product of identical characteristics or the new model chosen by the consumer and user, as applicable, will take place within three (3) to five (5) business days from the date on which HARRYS confirms to the User the replacement of the defective product or the dispatch of the new model.
In the event that repair of the product cannot be carried out and the product replacement does not conform to the contract, the User may opt to cancel the contract.
HARRYS informs Users that the maximum period for refunding amounts paid will be fourteen (14) calendar days from the date on which the consumer and user decided to cancel the contract.
RIGHT OF WITHDRAWAL
The User shall have the right to withdraw from a distance order without giving any reason, within a period of fourteen (14) calendar days from receipt of the product. This right applies without any penalty and without the need to state any reasons.
The right of withdrawal shall not apply to products made to the User's specifications or clearly personalized, in accordance with the provision set out in Article 103(c) of Royal Legislative Decree 1/2007, of 16 November, approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws.
Once the withdrawal communication procedure has been followed, the User must follow these steps:
- Pack the products to be returned in their original packaging.
- Go to the nearest post office and drop off the package presenting the label previously received by email.
- Once dropped off, the User will receive an email with all information related to the return tracking.
Withdrawal is not available for the purchase of underwear such as briefs or socks, among others, or perfumes.
GENERIC PRODUCT RETURNS
For returns from Spain (mainland):
To process the return, the User must access our returns portal through the order confirmation email; at the bottom of the email, they will find the access button to initiate their return.
If you cannot access your confirmation email, you can click on the following link and follow the instructions: https://return.iflastmile.com/harrys1982
For orders on the mainland, the return is free of charge provided the customer chooses the option of dropping off the return package at a Correos post office. If the customer requests a home collection return (Correos Express), this will incur an additional cost to be borne by the customer. The return cost for home collection is €5.
Each order is entitled to one free return. In the event that the customer initiates a second return for the same order, €4.95 will be deducted as return shipping costs.
Additionally, the customer has the option of sending the return package at their own expense, provided they notify us of the shipment at info@harrys1982.com, include the order number inside the package, and send it (at their own cost) via the courier of their choice to the following address:
HARRY'S 1982 C/ Cardero 11 06800 Mérida (Badajoz)
For returns from the Canary Islands:
For returns requested for orders placed from the Canary Islands, the user must access our returns portal through the order confirmation email; at the bottom of the email, they will find the access button to initiate their return. The customer must complete the registration, include the order number inside the package, and bear the return shipping cost. The package may be sent via the courier of their choice (we do not accept freight collect packages) to the following address:
HARRY'S 1982 C/ Cardero 11 06800 Mérida (Badajoz)
If you cannot access your confirmation email, you can click on the following link and follow the instructions: https://return.iflastmile.com/harrys1982
For returns from the Balearic Islands:
For returns requested for orders placed from the Balearic Islands, the user must access our returns portal through the order confirmation email; at the bottom of the email, they will find the access button to initiate their return. The customer must complete the registration, include the order number inside the package, and select the desired option: via our courier the cost would be €15, which will be deducted when processing the refund, or by sending the package via the courier of their choice at their own expense (we do not accept freight collect packages) to the following address:
HARRY'S 1982 C/ Cardero 11 06800 Mérida (Badajoz)
If you cannot access your confirmation email, you can click on the following link and follow the instructions: https://return.iflastmile.com/harrys1982
For returns from Portugal:
For returns requested for orders placed from Portugal, the user must access our returns portal through the order confirmation email; at the bottom of the email, they will find the access button to initiate their return. The return will be handled by Correos Express with collection at the address indicated in the order, at a cost of €10, which will be deducted when processing the refund.
Additionally, the customer has the option of sending the return package at their own expense, provided they notify us of the shipment at info@harrys1982.com, include the order number inside the package, and send it (at their own cost) via the courier of their choice to the following address:
HARRY'S 1982 C/ Cardero 11 06800 Mérida (Badajoz)
(We do not accept freight collect packages)
If you cannot access your confirmation email, you can click on the following link and follow the instructions: https://return.iflastmile.com/harrys1982
For European returns:
For returns requested for orders placed from Europe, the user must access our returns portal through the order confirmation email; at the bottom of the email, they will find the access button to initiate their return. The customer must complete the registration, include the order number inside the package, and bear the return shipping cost. The package may be sent via the courier of their choice (we do not accept freight collect packages) to the following address:
HARRY'S 1982 C/ Cardero 11 06800 Mérida (Badajoz)
If you cannot access your confirmation email, you can click on the following link and follow the instructions: https://return.iflastmile.com/harrys1982
Store credit or gift card returns
If when processing the return the customer opts for the store credit or gift card option, in the event of making a new purchase with that balance and subsequently requesting a new return, the amount will NEVER be refunded in cash — it will be returned in the same form, i.e., as store credit or a gift card. Items under pre-order cannot be purchased using the gift card payment method.
Returns of products subject to a promotion
2-for-1 Campaign
During the campaign period and for returns made after its end, purchases of products made from the 2-for-1 collection will be subject to the following conditions:
- If the customer wishes to return one or both products from a 2-for-1 purchase, both products must be returned together. Partial returns will not be accepted under this promotion.
- In the case of a full return, the customer will receive a refund equivalent to the price paid for both products together, not the individual price of each item.
HARRYS accepts no responsibility for the courier company contracted by the User for the return of the order. In this regard, HARRYS recommends that the User request a proof of delivery from the courier company once the courier has deposited the product at HARRYS's premises, so that the User has confirmation that the product has been correctly delivered to HARRYS. HARRYS accepts no responsibility for any address to which the consumer and User sends the order for return if it differs from those indicated. HARRYS may request that the consumer and User send said proof of delivery in order to verify the same.
The costs of returning the order (such as, for example, shipping costs via courier companies) shall be borne directly by the User.
The product must be in perfect condition, unsealed, and with all its labels, packaging, and — where applicable — original documentation and accessory items that came with it, so that HARRYS can determine that it is the original product purchased by the User and assess whether it has been used correctly and in accordance with the instructions for use provided by HARRYS. If the User fails to do so, or if the product has suffered any damage, the User accepts that the product may be subject to depreciation or that HARRYS may refuse to accept the User's exercise of the right of withdrawal. Improper handling of the product may result in the return being denied.
Once HARRYS verifies that the order is in optimal condition, HARRYS will proceed to refund the full amounts paid by the User, excluding any costs incurred in returning the product.
HARRYS informs Users that the maximum period for refunding amounts paid will be fourteen (14) business days once the company has received the returned package.
In any case, HARRYS will refund the amounts paid as soon as possible and, in any event, within fourteen (14) calendar days following the date on which the User informed of their decision to withdraw from the contract.
Withdrawal is not available for the purchase of underwear such as briefs or socks, among others, or perfumes.
For returns requested for orders placed outside mainland Spain, the customer shall bear the return shipping cost. The package may be sent via the courier of their choice (we do not accept freight collect packages) to the following address:
HARRY'S 1982 C/ Cardero 11 06800 Mérida (Badajoz)
Alternatively, we can provide a return label, and once we receive the package, €4.95 will be deducted from the refund as a return shipping fee.
Items forming part of the "Surprise Box" promotion will not be eligible for withdrawal, due to the nature of the promotion and as indicated in the product description.
Withdrawal from online purchases may be processed at HARRYS's own physical stores.
Withdrawal from purchases made at HARRYS's own physical stores cannot be processed online.
*Exchanges are not possible, as it cannot be guaranteed that stock will be available in the requested product size. A return must be made and a new purchase completed.
Exchanges of items purchased in the online store may be made at HARRYS's own physical stores.
Exchanges of products purchased at HARRYS's own physical stores will not be accepted through our returns/exchange portal.
HARRYS accepts no responsibility for the courier company contracted by the User for the return of the order. In this regard, HARRYS recommends that the User request a proof of delivery from the courier company once the courier has deposited the product at HARRYS's premises, so that the User has confirmation that the product has been correctly delivered to HARRYS. HARRYS accepts no responsibility for any address to which the consumer and User sends the order for return if it differs from those indicated. HARRYS may request that the consumer and User send said proof of delivery in order to verify the same.
The costs of returning the order (such as, for example, shipping costs via courier companies) shall be borne directly by the User.
The product must be in perfect condition, unsealed, and with all its labels, packaging, and — where applicable — original documentation and accessory items that came with it, so that HARRYS can determine that it is the original product purchased by the User and assess whether it has been used correctly and in accordance with the instructions for use provided by HARRYS. If the User fails to do so, or if the product has suffered any damage, the User accepts that the product may be subject to depreciation or that HARRYS may refuse to accept the User's exercise of the right of withdrawal. Improper handling of the product may result in the return being denied.