Shipping policy
PRODUCT DELIVERY CONDITIONS
HARRYS will ship products to the address indicated by each User during the purchase process for each product.
In the event that the customer refuses delivery at the time of delivery, the package will be returned to our premises. Once received, the order refund will be processed. For orders placed from mainland Spain, €4.95 will be deducted from the refund amount as return shipping costs. For orders destined outside mainland Spain, the customer will bear the return shipping costs generated by the transport company, which will be deducted from the refund amount.
Shipping costs, which will be calculated based on the products purchased, will always be itemized during the purchase process.
Each order is entitled to one delivery attempt by the GLS or MRW courier agency. If the recipient is absent, the package will automatically be deposited at the nearest parcel shop to the delivery address. The courier agency responsible for delivering the package is not obliged to call the recipient if they are absent. Once the package leaves our premises, the agency sends a tracking email.
Delivery conditions will apply according to the following territories:
Express 24H Shipping
Express 24H shipping is only applicable for orders within mainland Spain placed Monday to Thursday before 13:00 (if there is a public holiday, delivery will take place on the next business day). If the order is placed Monday to Thursday after 13:00, or on Friday, Saturday, or Sunday, shipping will take place on the next business day.
The company accepts no responsibility if the courier agency attempts to deliver the package and the recipient is absent. The customer has the option of redirecting delivery to a parcel shop as indicated in the email sent by the courier agency.
- Shipping cost: €9.90
For orders over five hundred euros (€500), VAT included, the shipping cost will be sixty euros (€60). (Within mainland Spain)
Spain (Mainland)
- Shipping cost: €4.95
- Free shipping: applicable to purchases of eighty-nine euros (€89) or more.
- Preparation time: 24 hours from order confirmation.
- Delivery time: 48/72 hours from order preparation.
For orders over five hundred euros (€500), VAT included, the shipping cost will be forty euros (€40).
Spain (Balearic Islands)
- Shipping cost: €15
- Preparation time: 24 hours from order confirmation.
- Delivery time: 3 to 5 days from order preparation. The period may be extended if the order is held at customs, for which harry's 1982 will not be responsible for the delay.
For orders over five hundred euros (€500), VAT included, the shipping cost will be sixty euros (€60).
Portugal
- Shipping cost: six euros (€6).
- Preparation time: 24 hours from order confirmation.
- Delivery time: 48/72 hours from order preparation.
For orders over five hundred euros (€500), VAT included, the shipping cost will be sixty euros (€60).
EU Member States
- Shipping cost: eighteen euros (€18).
- Preparation time: 24/72 hours.
- Delivery time: 7 to 10 business days from order preparation.
For orders over five hundred euros (€500), VAT included, the shipping cost will be sixty euros (€60).
Other Countries, Canary Islands, Ceuta and Melilla
- Please add your National ID number to the address details of your order for customs processing.
- Shipments are subject to additional customs and/or import charges, which will be borne by the customer.
Timelines are subject to the normal operation and logistical development of the preparation/shipping process and to the volume of orders at any given time.
Shipping rates are subject to modification for specific promotions, of which Users will be informed through the appropriate channels.
During promotional or sale periods, such as, by way of example but not limited to, Christmas, Sales, or Black Friday, preparation and delivery times may be affected and, where applicable, extended due to order volume. In such cases, Users will be informed through the appropriate channels.
HARRYS cannot control shipments once they have been handed over to the corresponding postal service, and therefore will not be responsible for any delivery delays where the order has been prepared and handed over to the postal service on time.
HARRYS informs Users that products may be received in separate shipments.
In the event of any issue with your order, you must report it via email.