Users may return, free of charge, any product that is defective or does not conform to the description provided within three (3) years from the date they received the product. Given the nature of the products purchased, the User will have two (2) months from the date they became aware of the product's lack of conformity to report it by sending an email to info@harrys1982.com, stating “Tara + (Order No.)” in the subject line and specifying the defective product or products in said email, attaching photographs and other evidence demonstrating the defects or lack of conformity of the products, as well as a detailed list of the observed defects, the purchase order, and any other additional documentation that allows the purchase made by the User to be identified.

 

Upon receipt of the communication from the User, they will be informed as soon as possible whether or not the return of the product is appropriate, based objectively on the nature of the product and the alleged lack of conformity or defect. If the return is appropriate, HARRYS will inform the User of the method for sending the defective product to its warehouses.

 

HARRYS will not be responsible for products that are returned without the User having followed the process detailed above.

 

The products subject to return must be unused or, in the event that the defect was observed after normal and everyday use, in the best possible condition, and must be returned with all their labels, packaging, and—if applicable—original documentation and accessories that came with them. If the User does not comply in this manner, HARRYS will assess each case individually.

 

Given the characteristics of the products sold by HARRYS, their repair generally cannot be carried out because it would be disproportionate. In the event that repair is possible due to the characteristics of the specific product and the defect, the User will be expressly informed of this circumstance and given the option to choose between replacement or repair.

 

In accordance with the above, the User may replace the defective product with another of identical characteristics, and the replacement of the product will not incur any cost to them. If it is not possible to replace the defective product with another of identical characteristics, they will be offered the option of choosing a new, similar model.

 

The delivery of the product of identical characteristics or the new model chosen by the consumer and user, as applicable, will be carried out within three (3) to five (5) business days from the date on which HARRYS confirms the replacement of the defective product or the shipment of the new model to the User.

 

In the event that the repair of the product cannot be carried out and that the product replacement does not conform to the contract, the User may choose to terminate the contract.

 

HARRYS informs Users that the maximum period for the refund of the amounts paid will be fourteen (14) calendar days from the date the consumer and user decided to terminate the contract.

The User shall have the right to withdraw from the distance order without stating any reason during a period of fourteen (14) calendar days from the receipt of the product. All this without any penalty and without the need to state the reasons.

 

The right of withdrawal shall not apply to products made to the User's specifications or clearly personalized, in accordance with the case set out in article 103.c) of Royal Legislative Decree 1/2007, of November 16, approving the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws.

 

General product returns

 

To formalize the return, the User must contact HARRYS through the following contact channels:

 

• Spain (mainland): click on the following link and follow the instructions:
  
  https://return.iflastmile.com/harrys1982

Each order includes one free return. (For orders from the mainland) In the event that the customer makes a second return of the same order, €4.95 will be deducted as return costs.

• Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and other countries:

1º An email must be sent to info@harrys1982.com informing about the return. The order number (#XXXXX) must be indicated, the reason for the return, and the courier company with which it is being sent.

2º For these cases:

The cost of returns for orders from outside the mainland (Balearic Islands, Canary Islands, Ceuta and Melilla) and other countries is always borne by the customer, including all costs generated by it, such as customs costs.

Once the withdrawal communication procedure has been followed, the User must follow the following steps:

- Send the package through the courier company the customer prefers, bearing the return cost (we do not accept collect packages).
*The order number must be indicated inside the package.

- Once we receive the package at our facilities and verify that everything is in order, we will proceed to process the refund using the same payment method, within the maximum legal period of 14 days.

Returns in store credit or gift card

If, when processing the return, the customer opts for the store credit or gift card option, in the event of making a new purchase with that balance and making a new return, the amount will NEVER be refunded, but will be returned in the same medium, that is, in store credit or a gift card.

Return of products subject to a promotion.

"FREE SHOE HORN" PROMOTION

The essential requirement to obtain the gift is the purchase of a shoe (does not include espadrilles).

In the event of a return of the shoe, the gift, in this case the shoe horn, must also be returned. In the event that it is not returned, €19 will be deducted from the refund (shoe horn amount).

"FREE TOTE BAG" PROMOTION

Promotion valid from 21/10 to 26/10 (or while supplies last) for online orders and purchases made in physical stores.

The essential requirement to obtain the tote bag gift is a purchase over €150.

In the event of a return: If, once the return has been processed, the remaining balance of the purchase does not exceed €150, the gift must be returned with the purchase; if it is not returned, €39 (gift amount) will be deducted from the refund.

Otherwise, if, once the return has been processed, the remaining balance of the purchase exceeds €150, the tote bag gift does not have to be returned.

"FREE CUFFLINK GIFT" PROMOTION

Promotion valid from 12/09 to 14/09 for online orders and purchases made in physical stores.

The essential requirement to obtain the cufflink gift is a purchase over €120 in our "Back to the office" section

https://harrys1982.com/collections/back-to-the-office

In the event of a return: If, once the return has been processed, the remaining balance of the purchase (from the "back to the office" section) does not exceed €120, the gift must be returned with the purchase; if it is not returned, €45 (gift amount) will be deducted from the refund.

Otherwise, if, once the return has been processed, the remaining balance of the purchase exceeds €120 (from the "back to the office" section), the gift does not have to be returned.

HARRYS is not responsible for the courier company the User hires for the return of the order. In this regard, HARRYS recommends that the User requires the courier company to provide proof of delivery once the courier has deposited the product at the HARRYS offices, so that the User has proof that the product has been correctly delivered to HARRYS. HARRYS is not responsible for the address where the consumer and User sends the order for its return if it is different from those indicated. HARRYS may request the consumer and User to send said proof of delivery for verification purposes.

 

The return costs of the order (such as, for example, shipping costs through courier companies) will be borne directly by the User.

 

The product must be in perfect condition, unsealed and with all its labels, packaging and, if applicable, original documentation and accessories that came with it, so that HARRYS can determine that it is the original product purchased by the User and assess whether it has been used correctly and in accordance with the instructions for use provided by HARRYS. If the User does not proceed in this manner or if the product has suffered any damage, the User agrees that the product may suffer depreciation or that HARRYS may reject the exercise of the right of withdrawal by the User. Incorrect handling of the product may result in the denial of the return.

 

Once HARRYS verifies that the order is in optimal condition, HARRYS will proceed to refund the full amounts paid by the User, except for the costs incurred in the return of the product.

 

HARRYS informs Users that the maximum period for the refund of the amounts paid will be fourteen (14) business days, once the company has received the returned package.

 

In any case, HARRYS will refund the amounts paid as soon as possible and, in any event, within fourteen (14) calendar days following the date on which the User informed them of their decision to withdraw from the contract.

The purchase of the following products cannot be withdrawn due to hygiene reasons (nor is there an option to exchange):

- Underwear such as briefs or socks.

- Perfumes

- Silver bracelets and chains

- Fabric bracelets

For exchanges and/or returns requested for orders made outside the mainland (Spain), the customer will bear the return cost. You can send the package through the courier company of your choice (we do not accept collect packages) to the following address:

HARRY´S 1982

C/Cardero 11

06800 Mérida (Badajoz)

or we will provide you with the return label and, once we receive the package, we will deduct €4.95 from the refund as a return cost.

 

The items that are part of the “Surprise Box” promotion will not be eligible for withdrawal due to the nature of the promotion and as indicated in the product description.

 

Online purchases can be withdrawn in HARRYS's own physical stores.

Online purchases made in HARRYS's own physical stores cannot be withdrawn online.

 

 

Click on the following link:

https://return.iflastmile.com/es/harrys1982

• Prepare the package
  just as you received it. If you no longer have the original packaging (except for footwear and accessories, which must be sent in their original packaging), you can return your order in any other packaging, provided it is properly sealed to prevent the items from getting lost. You do not need to write any shipping address on the package.
• The items must be in their original condition and retain all labels.
• Never seal the
  original footwear box.

You have
14 calendar days once you receive the package to process the
return. The first return for each order is always free, provided that
you select the option to drop off the package at a post office.

Free return request

        
- Once the return has been processed, you will receive the return label by
email, which you must present at the POST OFFICE
(it is not necessary to print it)

 
- When we receive the package at our
facilities, we will proceed with the refund or, if applicable, issue store credit
(maximum period of 14 days)

Return request with home collection (cost €5)
      
- Once the return with home collection has been processed,
you will receive an email with the information, and the CORREOS
EXPRESS agency will come to collect your package.

- When we receive the package at our
facilities and the refund is processed, €5 will be deducted for return
shipping costs (maximum period of 14 days)